Password won't work/Forgot my password
First you have to determine which version of the CD they have. If it is Chemistry or Physical Science it is like Version 2.0 of biology. If it is biology, the easiest way to do this is by examining the CD itself. Above the picture of the fish you will see one of the following:

©2000 Apologia Educational Ministries (indicates version 1)
Version 2.0 ©2001 Apologia Educational Ministries (indicates version 2)

Reset password for Version 1
  1. Be sure Internet Explorer is NOT running.
  2. Click on the Start button.
  3. Choose Settings.
  4. Choose Control Panel.
  5. Double-click on Internet Options.
  6. Click the Settings button within Temporary Internet Files on the first tab.
  7. Click the View Files button.
  8. Click the Name column heading. If the name column heading does not appear then click View|Details.
  9. Scroll down the list of files and delete anything that starts with the letters ecb (do this by placing your pointer over the name of the file and clicking with your right mouse button, then put your pointer over the word Delete on the menu that appears, then click using your left mouse button, then click the Yes button on the message that appears).
  10. Close the window you are in by clicking the X in the upper right hand corner.
  11. Cancel the two dialog boxes.
  12. Start the course.
  13. Navigate to a page by selecting it from the table of contents.
  14. Immediately exit the course.
  15. Start the course again.
  16. Set your test answer password again using the procedure you used when you set it the first time.
Reset password for Version 2
  1. Double-click on My Computer from the desktop.
  2. Right-click over the CD-Rom drive with the CD inserted and choose Open.
  3. Double-click on the folder called bin.
  4. Double-click on the folder called support.
  5. Double-click on the folder called faq.
  6. Double-click on the file called jlkit435 or jlkit435.reg.
  7. Answer Yes to the next question.
  8. Answer Ok to the next prompt.
  9. Set the test answer password again using the procedure you used when you set it the first time.
When printing, table of contents prints, not the text
This problem is caused by the table of contents frame having the focus and either clicking the printer icon on the toolbar or choosing File|Print and saying to print only the selected frame. The easiest way to print the contents of the course frame is to right-click with the mouse over the text you wish to print and left-click print on the menu that pops up. If print is not a selection (it is grayed out) then you are most likely over a link or a picture. Try moving to the very top or very bottom of the page and right-clicking again.